Your website, handled for you.
Updates, security, backups, content edits, and speed — done by people who fix websites all day, from $97/month. You run the business. We keep the site running.
Website Support — $97/month
One flat monthly plan covers every job on this page — for the site we built you, or the one somebody else did.
Website Support & Maintenance
- Software updates, tested after every run
- Security monitoring & hack cleanup
- Off-site backups that actually restore
- Content edits done for you
- Speed & uptime monitoring
- Monthly plain-English report
Step 1: Start now — checkout via our secure client portal follows.
Website support means someone else keeps your website updated, secure, backed up, and fixed when it breaks — and makes your everyday content changes for you. Web Engine’s website support and maintenance plan starts at $97/month and works for any WordPress site, including ones we didn’t build.
New Business Website
A professional website built for your business — design, hosting, security, and reviews handled for you.
- Custom professional design
- Hosting & security included
- Mobile-first & fast
- Live review widget built in
Website Support
Already have a website? We keep it updated, secure, fast — and make your changes for you.
- Updates, backups & security
- Content edits done for you
- Speed & uptime monitoring
- Works with sites we didn’t build
What website support actually covers
“Maintenance” sounds vague, so here’s the concrete list. These six jobs are what keep a website healthy — and they’re all included in the plan.
Software updates
WordPress core, your theme, and every plugin get updated on a regular schedule — and tested afterward, because an update that breaks your contact form isn’t an update, it’s an outage.
Security monitoring
We watch for malware, suspicious logins, and file changes that shouldn’t happen. When something looks wrong, we investigate and deal with it — you usually hear about it after it’s already handled.
Backups that restore
Regular off-site backups of your files and database, tested so they actually restore. A backup you’ve never tried to restore is a hope, not a plan.
Content edits, done for you
New hours, a price change, a staff photo, a fresh testimonial — send it over and we make the change. No logging into an editor you touch twice a year.
Speed optimization
Image compression, caching, and database cleanup so your pages stay fast. Sites slow down gradually as plugins and images pile up — we push back on that drift every month.
Uptime monitoring
Automated checks ping your site around the clock. If it goes down, we find out from the monitor — not from a customer telling you a week later.
Website maintenance vs. website support — is there a difference?
You’ll see both terms used for this service, and they mostly overlap. Strictly speaking, website maintenance is the scheduled, preventive work: software updates, backups, security patches, speed tune-ups — the stuff that happens whether or not you ask for it. Website support is the responsive side: you send a request, something gets fixed or changed, a human answers your question.
A good plan includes both, because each one without the other has a hole in it. Maintenance without support means your site is patched but your “can you update our hours?” email goes nowhere. Support without maintenance means someone answers your emails while the site quietly accumulates the vulnerabilities that cause emergencies. Our $97/month plan is both halves — the schedule and the inbox.
How does it compare to the alternatives?
| Web Engine support | Doing it yourself | Agency retainer | |
|---|---|---|---|
| Monthly cost | $97/mo, published | $0 + your time | Typically quoted, not published |
| Updates & security handled | ✓ On schedule | Only if you remember | ✓ Usually |
| Content edits done for you | ✓ Included | You do them | Often billed hourly |
| Works on sites someone else built | ✓ Any WordPress site | ✓ | Varies — many only service their own builds |
| Contract | Month to month | None | Often 6–12 months |
Why unmaintained WordPress sites get hacked
Most hacked small-business sites weren’t targeted by anyone. Nobody sat down and decided to attack a plumber in Ohio. Here’s what actually happens.
WordPress runs a huge share of the web, and its plugins are open source — which is good, but it means that when a security flaw is found in a popular plugin, the fix is published publicly. Attackers read those same announcements. Within days, automated bots are scanning the entire internet for sites still running the old, vulnerable version.
If your site hasn’t been updated in months, it’s on that list. The bot doesn’t care what your business is. It breaks in through the known hole, then uses your site to send spam, host phishing pages, or redirect your visitors to scam sites. Often the owner doesn’t notice for weeks — the homepage looks fine while the damage happens underneath.
The defense is boring and effective: apply updates promptly, use strong login protection, and keep backups so a break-in is an inconvenience instead of a catastrophe. That’s not magic — it’s discipline. The plan exists because most business owners, reasonably, never get around to it.
The real cost of a broken site
We won’t invent a scary downtime statistic for you. The honest math is simpler than that, and it’s specific to your business:
- Lost leads you’ll never see. If your site is down or your contact form silently broke, the person who would have called simply calls the next result on Google. There’s no error report for the customer you never met.
- Trust damage. A hacked site can show visitors spam or browser security warnings. Google can flag it in search results. Customers don’t distinguish “their site got hacked” from “this business is sketchy.”
- Emergency cleanup pricing. Fixing a hacked or crashed site under pressure costs far more than preventing the problem — you’re paying for urgency, forensics, and rebuilding, often without a recent backup to restore from.
- Your own time. Even if nothing breaks, “I need to update the site” sits on your to-do list costing attention. The realistic alternative to a support plan usually isn’t doing it yourself — it’s nobody doing it.
How much is one missed customer worth in your business? For most of the businesses we work with, the plan pays for itself if it saves a single lead per month — and that’s before counting the hack you never had.
What’s included at $97/month
Everything on this list is part of the plan — no per-task billing, no surprise invoices:
- WordPress core, theme & plugin updates — applied and tested
- Security monitoring and hack cleanup if the worst happens
- Regular off-site backups, restore-tested
- Content edits done for you — text, images, hours, prices, testimonials
- Speed optimization: caching, image compression, database cleanup
- 24/7 automated uptime monitoring
- A monthly plain-English report of everything we did
What’s not included — so there are no surprises
A $97/month plan that claimed to include everything would be lying. Here’s where support ends and project work begins:
Redesigns. Refreshing your site’s whole look is a web design project, quoted separately.
New features. Adding online booking, a member area, or a store is build work — stores live on our web design service as e-commerce builds.
Long-form content writing. We’ll publish and format what you send; writing new pages from scratch is a separate (and clearly priced) job.
Marketing campaigns. Support keeps the site healthy; ongoing local SEO and advertising are their own services.
When a request crosses the line from “edit” to “project,” we tell you before doing anything, with a price in writing. You’ll never get a bill you didn’t approve.
Our response process, start to finish
You send the request
Email us what you need in plain language — “change Saturday hours to 9–2,” “the form isn’t sending,” “swap the team photo.” No ticket portal jargon required.
We triage it
We confirm we got it and tell you when it’ll be done. Site-down and security issues jump the queue ahead of routine edits — your specific response windows are confirmed in writing when you sign up.
We fix it
The change is made, then checked on desktop and mobile. For anything risky we work from a backup point, so a fix never becomes a new problem.
You get the report
A confirmation when each request is done, plus a monthly summary of updates, backups, and anything we found and fixed before you noticed it.
We support websites we didn’t build
Plenty of our support clients came to us with a site built by a previous agency, a freelancer who moved on, or a long-gone “guy who did our website.” If it runs on WordPress, we can take it over — whoever built it, however it’s hosted.
Taking over an unfamiliar site starts with a health review: we document your plugins, theme, hosting setup, and any existing problems before the first month begins. If we find something serious — an abandoned plugin, a hacked file, a theme that can’t be safely updated — you get the findings and a plain recommendation, not a scare-quote.
Your first 30 days look like this: we take a full backup before touching anything, bring every plugin and the theme safely up to date, lock down logins, set up uptime monitoring, and clear the worst of any speed drag. By the end of the first month the site is on the same footing as one we built ourselves — and you get the report showing exactly what changed.
A note on other platforms: Wix and Squarespace handle their own software updates internally, so they don’t need this kind of maintenance — though they also can’t be extended the way WordPress can. Shopify stores are similar on the software side; if you’re outgrowing a closed platform, that’s an e-commerce build conversation. And if your site is on an old custom CMS nobody maintains anymore, the honest answer is usually a rebuild — see our web design plans — because you can’t patch software that no longer gets patches.
The DIY website maintenance checklist
Not ready to hire anyone? Fair. Here’s the honest version of what we do, written so you can do it yourself. If you keep up with this list, your site will be in better shape than most.
Weekly (15–20 minutes)
- Apply updates. In WordPress, go to Dashboard → Updates. Update plugins first, then the theme, then core. Load your homepage and your contact page afterward to make sure nothing broke.
- Test your contact form. Submit it yourself and confirm the email arrives. Broken forms are the most common silent failure on small-business sites.
- Glance at your site on your phone. Layout problems and weird popups often show up on mobile first.
Monthly (30–45 minutes)
- Take a backup — and store it off the server. Use a plugin like UpdraftPlus and send copies to Google Drive or Dropbox. A backup sitting on the same server as your site disappears with it.
- Test a restore at least occasionally. The first time you try restoring should not be during an emergency.
- Delete what you don’t use. Deactivated plugins and old themes are still attack surface. If you’re not using it, remove it.
- Check your speed. Run your homepage through Google’s free PageSpeed Insights. Huge images are the usual culprit — compress them before uploading.
Once, today (an hour well spent)
- Fix your logins. Unique strong password, no “admin” username, and two-factor authentication on every admin account.
- Set up free uptime monitoring. Services like UptimeRobot will email you if your site goes down, on their free tier.
- Write down your access details. Hosting login, domain registrar, WordPress admin — in one safe place. Businesses lose entire websites because nobody remembers where the domain was registered.
The catch isn’t difficulty — none of this is hard. The catch is doing it every week, forever, including the week you’re slammed. That consistency is the actual product you’re buying with a support plan. If the checklist keeps not happening, that’s the signal to hand it off.
Website support FAQ
How fast do you respond to support requests?
Your exact response window is confirmed in writing when you sign up, so there’s no guesswork. Routine requests like content edits are handled in normal business-day order; anything that takes your site down or breaks checkout-level functionality jumps the queue. We’d rather give you a written commitment at signup than print a marketing number here.
Can I cancel anytime?
Yes. Website support is month to month with no long-term contract. Cancel and your plan simply stops at the end of the billing period — your website and your content remain yours.
What counts as a content edit?
Updating text, swapping photos, changing hours or staff listings, adding a testimonial, posting a page you’ve written, tweaking a price list — the everyday changes a business actually needs. What doesn’t count: designing new page layouts, building new features, or writing long content from scratch. Those are quoted separately, in writing, before any work starts.
Do you support websites you didn’t build?
Yes. We support any WordPress website, whoever built it. New sites we didn’t build start with a health review so we know exactly what we’re taking on — plugins, theme, hosting, and any existing problems get documented before your first month begins.
Is hosting included in the $97/month plan?
If we built your site, hosting is already part of your plan. If we’re supporting a site we didn’t build, you can keep your current hosting and we’ll work on it there, or we can move the site to our hosting — we’ll tell you plainly which we recommend and why.
What happens if my site gets hacked while on your plan?
We clean it up. Because we keep current backups and monitor your site, we can usually restore a clean version and close the hole that let the attacker in. That cleanup is part of the plan — not a surprise invoice.
Do I get a report of what you actually did?
Yes. Every month you get a plain-English report: updates applied, backups taken, issues found and fixed, and anything we recommend you think about. If we did nothing because nothing was needed, the report says that too.
Hand it off. Get your week back.
One plan, one price, every job on this page handled — updates, security, backups, edits, speed, and monitoring, with a human on the other end of your emails. It works for the site we built you, and just as well for the one somebody else did. See everything that’s included on our web design page, or start now and we’ll begin with a full health review of your site this week.
New Business Website
A professional website built for your business — design, hosting, security, and reviews handled for you.
- Custom professional design
- Hosting & security included
- Mobile-first & fast
- Live review widget built in
Website Support
Already have a website? We keep it updated, secure, fast — and make your changes for you.
- Updates, backups & security
- Content edits done for you
- Speed & uptime monitoring
- Works with sites we didn’t build